We are here to support you and your solutions as your surface treatment partners

At Vixen, our aftersales support team are here to help you get the most out of your machine. They offer maintenance help, servicing plans, ordering of consumables and parts, and any other post-sale support your require.

We understand the importance of creating relationships to ensure complete satisfaction, which is reflected through our existing partners. After your purchase, you will be allocated to a specific member of the aftersales team who will be able to resolve any technical queries, source spare parts, or assist with maintenance requirements.

We prefer to think of our customers as partners, and each partner's solutions are specific and unique, We log your important information onto our database, where the aftersales team can advise you on the correct detergent, media and spare parts that your process or solutions require. Vixen customers can send queries to their dedicated contact in the aftersales team, who will offer the required advice or support as soon as they can.